We currently ship to the US and the UK from two warehouse locations. Most in-stock items will be shipped within two business days. Estimated shipping times for pre-order items can be found on the product page.

US Warehouse: Ships to all US locations except APO/FPO addresses.

UK Warehouse: Preparations are underway. Shipping from the UK warehouse will be available soon. Thank you for your patience.

US Warehouse- Free shipping for orders over $100
Estimated Transit Times:
3-5 business days* in transit

When will my order be shipped?
There is a 24-48 hour processing time for all orders, with most orders sent out for shipment within 48 business hours.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

Where do you ship to?
US Warehouse ships to the whole US country,except APO/FPO address.
UK Warehouse can ship to the whole UK country  shipping addresses.

How are customs and import tax/duty handled?

Express like DHL and UPS, customs duty is not included.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing an order. In addition, some products may require special licenses or permits to import.

OXVA is not responsible for products rejected, confiscated or destroyed by the customs in your countries. If the parcel returned back to our warehouse, we will grant a refund of your order.
The Tax/Customs fee in the destination country is at the customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.

Important Note: Due to the peak season and extreme weather, all transit time may slower than normal. DHL can't ship vape products at present.