We ship most of countries from 2 warehouse locations, most orders (In-stock items) will be shipped out in 2 workdays. You could find the estimate shipping time in the product page for pre-order items.

US Warehouse ships to the whole US country,except APO/FPO address.
China Warehouse can ship to the most worldwide  shipping addresses.

US Warehouse- Free shipping for orders over $100
Estimated Transit Times:
3-5 business days* in transit

When will my order be shipped?
There is a 24-48 hour processing time for all orders, with most orders sent out for shipment within 48 business hours.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard everyday to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

Where do you ship to?
US Warehouse ships to the whole US country,except APO/FPO address.
China Warehouse can ship to the most worldwide  shipping addresses.



How are customs and import tax/duty handled?

Express like DHL and UPS, customs duty is not included.
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing an order. In addition, some products may require special licenses or permits to import.

OXVA is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Shenzhen (a free port), there is no sales tax or duties imposed by Shenzhen government. If the parcel returned back to our warehouse, we will grant a refund of your order.
The Tax/Customs fee in the destination country is at the customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.

Important Note: Due to the peak season and extreme weather, all transit time may slower than normal. DHL can't ship vape products at present.