At OXVA, we currently ship orders to the United States and the United Kingdom from our US and UK warehouses.
Most in-stock orders are shipped within 2 business days.
Shipping Area: United States,
Shipping Carriers: USPS, UPS
Estimated Transit Time: 3–7 business days
Free Shipping: Orders over $95 USD
Shipping Cost: Calculated based on the item weight and shipping destination.
Please note that the estimated transit time begins after your order has been shipped. Delivery times are estimates and are not guaranteed.
Shipping Area: United Kingdom mainland
Shipping Carrier: Royal Mail
Estimated Transit Time: 2–5 business days
Free Shipping: Orders over £55 GBP / $70 USD
Shipping Cost: Calculated based on the item weight and shipping destination.
Please note that the estimated transit time begins after your order has been shipped. Delivery times are estimates and are not guaranteed.
Most in-stock orders are processed and shipped within 2 business days.
Orders generally require 24–48 business hours for processing before shipment.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Products available for pre-order will be clearly marked with a "Pre-Order" button on the product page.
If your order contains both in-stock and pre-order items, please contact our Customer Service team if you have any questions about the shipment of your order.
During major holidays, promotional campaigns, or other peak periods, order processing may take up to 72 business hours.
We appreciate your patience during busy periods as our team works to process and ship orders as quickly as possible.
Please note that order processing time is separate from shipping transit time.
Please carefully check your shipping information before placing your order.
If your order has not yet been shipped, please contact our Customer Service team as soon as possible if you need to change your shipping address or cancel your order.
We will do our best to accommodate your request, but changes cannot be guaranteed once order processing has begun.
Once an order has been shipped and is in transit, the shipping address generally cannot be changed and the order cannot be canceled through our store.
If available, you may contact the shipping carrier directly to request an address correction or delivery adjustment.
If your shipping address is incorrect, incomplete, or insufficient, please contact our Customer Service team before your order is shipped.
OXVA is not responsible for delivery issues caused by an incorrect, incomplete, or insufficient shipping address provided by the customer.
Estimated delivery times are provided for reference only and are not guaranteed.
Delivery may be delayed due to circumstances beyond our control, including:
If your package is significantly delayed, please contact our Customer Service team with your order number for assistance.
Once your order has been shipped, a tracking number will be sent to the email address provided when placing your order.
Please allow some time for the tracking information to become available or update after the package has been handed over to the carrier.
If you have any questions about shipping, order processing, delivery, or tracking information, please contact our team at store@oxva.com.
Please include your order number when contacting us so that we can assist you more efficiently.
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