Common questions

Battery Weak?
For battery weak problem, please kindly check the output of the battery. We recommend the output of the battery should be at least 25A.
Recommended battery: Sony VTC6Samsung 20S, 25S.
Here is a video for your reference: click here

How to avoid a hot drip tip when doing a chain puff?
Puff from the top of drip tip, and avoid swallowing of the drip tip or any lip-to-outlet contact.

Why does it keep showing "No Atomizer" and how to solve it?
Reason 1: The airflow ring is not attached well---Tighten the gap between the airflow ring and the coil.
Reason 2: The coil is not installed right---Align the edges of the ring with the pod grooves until it fits.
Reason.3: Poor contact---Wipe up the device connector and the bottom part of the airflow ring with tissue, and scrape the two electrodes in the device gently.
Video 1: click here
Video 2: click here



How to get a good throat hit?
Close the airflow as much as possible and increase the wattage step by step to avoid the overheat issue.

What are the major reasons for spitback and how to avoid this problem?
Cause 1: The cotton doesn't wrap around the coil tightly enough, spitback and gurgling will occur at the same time in this case;
Cause 2: The distance between the coil and drip tip outlet is too short;
Cause 3: When the length of the drip tip is less than 3mm, it's easy for the condensation to go into your mouth and will cause spitback, you simply clear the condensation inside the drip tip in this case.

 

About coils

Differences between Uni coils and Unipro coils.
Here is a comparison picture.(Notice: The airflow ring for Uni coils and Unipro coils are different too.)

 


How often do you need to change coils.

Generally, a coil used within its operating range and at a steady pace, will last approximately two weeks. However, this is not a guarantee, coils can burn out much quicker than this.
1. If you are vaping heavily on a high wattage, your coils may not last as long.
2. If you use your coils above the maximum wattage specified on the coil, the cotton (or wicking material) in the coil will burn almost instantly.


 

When will I know it's time to change coil?

It will be very obvious. You will notice, diminished flavour, less vapour, a burnt or unpleasant flavour and your tank may be leaking more than usual.

 


 

Payment

Why my card was charged but I do not have order confirmation?

Credit/Debit cards are declined automatically in our system due to age or address verification (AVS mismatch, the information does not match the billing address on record with card issuer).

Due to fraud protection, additional information is needed:
- Photocopy of your government issued ID Including your picture, name.
- Photocopy of the Credit Card used for this purchase (Last four digits of the card and the name must be clearly visible)

Please note that the cardholder must be your name and it should be the same card for the payment of your order.

. If additional information is required you will be contacted by a representative within 2-3 business days. Once your information is received and verified, we will complete the order processing. If the information is not received within 2-3 business days of request, the order will be cancelled and refunded back to the original payment form used.

I’m sorry for any inconvenience this has caused. We value our customer’s privacy and security, please cooperate actively.

 

 Shipping

Must I have Customs clearance ability and what is it ?

Express and international package, customs duty is not included.

If customs clearance generates customs duties, the recipients are required to assist in customs clearance and pay customs duties. Otherwise, it may return or be destroyed.

We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing an order. In addition, some products may require special licenses or permits to import.

The Tax/Customs fee in the destination country is at the customer's expense. All customers are responsible to check with their local Customs office for any potential import taxes, duties, and tariffs.

 

Claim warranty

Please submit a ticket here: click here
We would get back to you as soon as possible!